In today’s fast-paced world, the demand for food delivery services is high. Many rely on Grubhub, Uber Eats, DoorDash, and Postmates for takeout needs. A survey conducted in 2020 by McKinsey, a Boston consulting group, and Deloitte, revealed that 48% of Americans admitted to using one of these services.
1. Familiarize Yourself with the Delivery Area
Spend time exploring the neighborhoods, streets, and major landmarks to optimize your routes. Knowledge of the area will guide route planning, increasing customer relations, and the ability to decide on alternative routes, especially during traffic gridlock.
2. Prioritize Safety
. For products, safety involves avoiding breakages when transporting delicate items. The conduct of the driver also plays a key role in enhancing safety. For instance, don’t eat while driving, avoid chatting on the phone, and observe traffic lights. A critical part of safety is inspecting the vehicle before making deliveries.
3. Drive Smart
The delivery business is largely driven by efficient driving. Use GPS navigation tools and delivery apps to plan the most efficient routes. Consider traffic patterns, time of day, and potential road closures or construction areas to minimize delays. Delivery shifts will likely increase with the demand for requests, so efficiently organizing your work and time is vital. Delays can frustrate customers and make them lose confidence in your service, and it doesn’t help if they’re spoilt for choice in terms of the many delivery businesses around.
4. Be Professional
A delivery driver represents the company they work for. They take their company’s image and reputation wherever they go. To be presentable, dress neatly, wear appropriate footwear, and adhere to company uniform guidelines. A professional appearance builds trust with customers and enhances the overall customer experience. It also enhances the image of the company.
5. Communicate Effectively
Clear customer communication is vital for a positive delivery experience. Confirm with customers details about orders, delivery times, and special instructions to avoid misunderstandings. You’ll also need to be open and truthful with your employers. If you’ve encountered a traffic gridlock threatening to delay delivery, let your employer know. Such communication helps solve problems expediently.
You’ll also need to communicate with customers effectively. If you’re late, let them know and explain to them what the cause of the delay is. Sure, you’ll come across difficult customers, but don’t be tempted to give them a piece of your mind. Be apologetic, acknowledge mistakes, and always smile when dealing with customers.
6. Secure Deliveries
You’re responsible for the safety of every delivery in your care. Secure and handle fragile items with utmost care to avoid breakages during transit. Use appropriate containers to avoid spillages and contamination if you carry food.
7. Ensure the Delivery Vehicle is Properly Maintained
Take good care of the delivery vehicle to ensure it’s in good running condition. AAA recommends changing the oil for modern cars after 5,000 to 7,500 miles. Regularly check fluid levels, tire pressure, and brakes to ensure your vehicle is in good condition. Keeping your vehicle well-maintained reduces the risk of breakdowns and ensures a safe and reliable delivery service. This further cuts down on operational expenses, ensuring prompt delivery.
8. Prioritize Your Health
As you deliver orders, don’t forget to prioritize your health. According to The American Cancer Society, one in every 23 men (4.3%) in the U.S. stands the chance of suffering from colorectal cancer. While this may not be directly related to delivery driving, it emphasizes the significance of maintaining a healthy lifestyle, including regular exercise and a balanced diet, to minimize road accidents.
Eat a balanced diet, stay hydrated, and take regular breaks to rest and stretch. Engage in physical exercise outside of work to counteract the sedentary nature of driving. Remember, besides having top driving skills, a driver needs to stay focused.
A job as a new delivery driver requires you to be highly organized. You also have to be presentable and careful while handling fragile items. Providing punctual delivery means clients call your company whenever they have a new order. As a new driver, set yourself apart by providing the best service to your clients, and delivery orders will keep coming.